Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders typically take 1-3 business days to process, and shipping times vary between 7-14 business days, depending on your location.
To create an account, click the “Sign Up” button on our website’s homepage, and fill out the required information. You can also create an account during the checkout process.
You can update your shipping address by contacting our customer support team before the order is shipped. Changes after shipment may not be possible.
Once your order is shipped, you will receive an email with a tracking number. Use this number to track your package on our website or the courier’s site.
We do not store your credit card information on file for security reasons. Payments are processed securely through our payment providers.
Sales tax may be applied depending on your location and local tax laws. The tax amount will be calculated during checkout.
Yes, we offer international shipping. Please refer to our shipping policy or contact support to check if we ship to your specific country.
Depending on the size and availability of the items, your order may be shipped in multiple packages. Each shipment will have its own tracking number.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of receiving your order. Items must be unused, in their original packaging, and accompanied by the original receipt. Please contact our support team to initiate a return.
We apologize for the inconvenience. Please contact our customer support with your order details, and we will arrange for a replacement or refund as soon as possible.
If your order arrives damaged, please reach out to our customer support team with photos of the damaged items and we will assist with a replacement or refund.
After contacting customer support and receiving return authorization, you will be provided with the return mailing address and instructions.
Our customer support team is available via email or live chat. Visit our contact page for more details.
Contact customer support immediately to update your shipping address. If the order has not shipped yet, we will be able to make the correction. If it has already shipped, additional fees may apply for re-shipment.
You can change or cancel your order if it has not been processed or shipped yet. Please contact customer support as soon as possible to assist you with the process.
Yes, for select products, we offer pre-orders when they are out of stock. Please check the product page for pre-order availability or sign up for notifications.